Privacy Policy

1Information We Collect

We collect information you provide directly and certain technical information generated when you use the site.

Information you provide may include:

• Name, email address, phone number, and preferred contact details.
• Vehicle information such as year, make, model, requested service, appointment preferences, and repair notes submitted through quote or scheduling forms.
• Photos, claim details, or repair-related information you voluntarily share in communications with our team.
• Customer portal account details and invoice or payment-related information when you access online billing features.
• Messages you send through email links, contact forms, or portal support interactions.

Information collected automatically may include:

• IP address, browser type, operating system, and device identifiers.
• Pages viewed, time spent on pages, referring URLs, and similar usage data.
• Session data, cookie identifiers, and authentication state needed to operate secure portal features.

2How We Use Information

We use information collected through the site to operate the business and serve customers effectively.

• Respond to quote requests, repair inquiries, and customer support messages.
• Schedule estimates, repairs, and related service follow-up.
• Provide customer portal access, account support, invoice lookup, and payment processing.
• Coordinate repair communications, including updates tied to service, insurance, or billing workflows.
• Improve website performance, usability, and service operations.
• Detect misuse, fraud, security incidents, or unauthorized access attempts.
• Comply with legal obligations and enforce our site terms.

3When We Share Information

We do not sell your personal information. We may share information only as reasonably necessary to run the site and deliver our services.

• Service providers: Vendors that help us host the site, manage authentication, store data, or process payments.
• Business operations: Staff or contractors who need the information to manage quotes, repairs, customer communication, invoices, or support.
• Legal and safety needs: When required by law, subpoena, court order, or when necessary to protect rights, safety, or property.
• Business transfers: In connection with a merger, acquisition, restructuring, or asset sale, subject to appropriate confidentiality controls.

4Cookies and Analytics

We use cookies and similar technologies to keep the site working, remember session state, and understand how visitors use the site.

• Essential cookies help core features function, including navigation and secure portal access.
• Analytics technologies help us understand page visits, usage patterns, and site performance.

You can manage cookies through your browser settings. Blocking some cookies may affect site or portal functionality.

5Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, loss, misuse, or alteration.

No system can guarantee absolute security. You should avoid sending highly sensitive information through unsecured email unless requested through an approved process.

6Your Choices and Rights

Depending on where you live, you may have rights regarding access to, correction of, or deletion of certain personal information we maintain.

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of information, subject to legitimate business or legal retention requirements.
• Opt out of marketing communications by using the unsubscribe link or contacting us directly.

We may need to verify your identity before completing certain requests.

7Children's Privacy

This site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the site.

8Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date above.

9Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: